Returns & Refunds
At Kaydora, we want you to love your purchase. That's why we offer a hassle-free return policy within 30 days. If you're unsatisfied with your item, here's what you need to know:
Returning Items for Exchange or Refund:
- Items must be returned within the specified warranty period mentioned on the item detail page.
- Please return items in their original packaging.
- If the original package isn't available, ensure secure packaging.
- If the package is unopened, write "Refuse/Return to Sender" and drop it in a U.S. Postal Service mailbox.
- Allow 2 to 3 weeks for us to receive and process your return for an exchange, replacement, or refund.
- Refunds will be issued via the original payment method used.
- Credit can only be issued to the original payment method used for the purchase.
How to Initiate a Return:
- Email us to request a Return Information Card or Prepaid Return Label.
- Include the Return Information Card in the package with your full name, mailing address, and reason for return. Also, include all original documents received with the item.
- We don't reimburse return shipping expenses for methods other than our Prepaid Return Label.
- Refunds are made in the original payment method.
- We don't refund return shipping fees except for defective orders.
- You're responsible for providing a tracking number for returned items.
- Kaydora isn't liable for lost, damaged, or undelivered returns.
- Our guarantee extends to Kaydora Marketplace Shops on Amazon.com.
- For items purchased from other sellers in such Marketplaces, our warranty may not apply due to varied conditions.
For assistance or questions, contact our Customer Care department:
- Monday-Friday: 6 am-7 pm PST
- Saturday: 7 am-3 pm PST
- Email: email@example.com
We're here to help ensure your satisfaction with every Kaydora purchase.