Kaydora Born-to-shine 20'' Realistic Baby Doll - Nala

Includes Milk Bottle, Pacifier, Diaper, Birth Certificate and Gift Box 

Dressed in High-Quality Clothing 

With Hand-Rooted/Painted Hair and Eyelashes 

Skin Hand-Painted with Realistic Blood Vessels

Soft Cloth Body, Weighted to Feel Like a Real Baby in Your Arms.

At Kaydora, we want you to love your purchase. That's why we offer a hassle-free return policy within 30 days. If you're unsatisfied with your item, here's what you need to know:

Returning Items for Exchange or Refund:

• Items must be returned within the specified warranty period mentioned on the item detail page.
• Please return items in their original packaging.
• If the original package isn't available, ensure secure packaging.
• If the package is unopened, write "Refuse/Return to Sender" and drop it in a U.S. Postal Service mailbox.

Processing Returns:

• Allow 2 to 3 weeks for us to receive and process your return for an exchange, replacement, or refund.
• Refunds will be issued via the original payment method used.
• Credit can only be issued to the original payment method used for the purchase.

How to Initiate a Return:

• Email us to request a Return Information Card or Prepaid Return Label.
• Include the Return Information Card in the package with your full name, mailing address, and reason for return. Also, include all original documents received with the item.

Note:

• We don't reimburse return shipping expenses for methods other than our Prepaid Return Label.

Important Information:

• Refunds are made in the original payment method.
• We don't refund return shipping fees except for defective orders.
• You're responsible for providing a tracking number for returned items.
• Kaydora isn't liable for lost, damaged, or undelivered returns.

Kaydora Guarantee:

• Our guarantee extends to Kaydora Marketplace Shops on Amazon.com.
• For items purchased from other sellers in such Marketplaces, our warranty may not apply due to varied conditions.

Need Help? 

For assistance or questions, contact our Customer Care department:

• Monday-Friday: 6 am-7 pm PST
• Saturday: 7 am-3 pm PST
• Email: service101@kaydora.com

We're here to help ensure your satisfaction with every Kaydora purchase.

Shipping within the Contiguous United States:

Shipping within PR, AK, and HI:

• Ground Shipping:
• 2-3 business day to process + 2-6 business days
• Please allow additional time for delivery.

International Shipping:

• FedEx/UPS/USPS International:
• 7-30 business days

Understanding Your Tracking Update: "Shipping Label Created or Shipment Information Sent to FedEx"

If you see this message, it means the carrier hasn't scanned your package yet due to high volume. Don't worry, your order is on the way!

Please Note:

• Orders after 11 AM Pacific Time need an extra business day for delivery.
• Shipping fees are based on weight and delivery address.
• Express shipping charges aren't refundable.
• International orders aren't eligible for FREE Shipping Offers.

Important International Info:

• Kaydora isn't responsible for tax/customs fees upon delivery.
• UK customers: New VAT laws apply. Tax collected during checkout for orders under 135 GBP.

Thank you for your understanding. Feel free to ask any questions.